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Service management

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Applicatieservice.png
Een applicatieservice is een service die geautomatiseerd gedrag blootstelt aan de omgeving.

Eigenschappen

CategorieApplicatieservice
BeschrijvingHet faciliteren van de service management processen service desk, incident management, problem management en change management.
Externe informatiehttp://en.wikipedia.org/wiki/IT_service_management


Relaties

VertrekpuntRelatieEindpunten
Service managementSpecialiseert


Afgeleide relaties

VertrekpuntRelatieEindpunt
IT-servicemanagementsysteemRealiseertService management


IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.[1]

No one author, organization, or vendor owns the term "IT service management" and the origins of the phrase are unclear.

(bron: WikiPedia)

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