Service management

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Applicatieservice.png
Een applicatieservice is een service die geautomatiseerd gedrag blootstelt aan de omgeving.

Eigenschappen

BeschrijvingHet faciliteren van de service management processen service desk, incident management, problem management en change management.
Externe informatiehttp://en.wikipedia.org/wiki/IT_service_management

Relaties

VertrekpuntRelatieEindpunten
Service managementSpecialiseert

Afgeleide relaties

VertrekpuntRelatieEindpunt
IT-servicemanagementsysteem (Applicatiecomponent)RealiseertService management

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.[1]

No one author, organization, or vendor owns the term "IT service management" and the origins of the phrase are unclear.

(bron: WikiPedia)
Property "Citaat" (as page type) with input value "IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.[1]

No one author, organization, or vendor owns the term "IT service management" and the origins of the phrase are unclear.

(bron
WikiPedia)" contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.

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