Asset en configuratiebeheer
|Beschrijving||Het beheren van meta-informatie over IT objecten, zowel hardware als software.|
|Asset en configuratiebeheer||Specialiseert|
|IT-servicemanagementsysteem||Realiseert||Asset en configuratiebeheer|
Configuration management (CM) is a field of management that focuses on establishing and maintaining consistency of a system or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.
Computer hardware configuration management is the process of creating and maintaining an up-to-date record of all the components of the infrastructure, including related documentation. Its purpose is to show what makes up the infrastructure and illustrate the physical locations and links between each item, which are known as configuration items.
Computer hardware configuration goes beyond the recording of computer hardware for the purpose of asset management, although it can be used to maintain asset information. The extra value provided is the rich source of support information that it provides to all interested parties. This information is typically stored together in a configuration management database (CMDB). This concept was introduced by ITIL. The scope of configuration management is assumed to include, at a minimum, all configuration items used in the provision of live, operational services.
Computer hardware configuration management provides direct control over information technology (IT) assets and improves the ability of the service provider to deliver quality IT services in an economical and effective manner. Configuration management should work closely with change management.